Cox Internet Plans and Review 2024 (2024)

Cox home internet offers high-speed internet up to 2 Gig over a cable connection. Like Spectrum, Cox uses hybrid fiber-coaxial infrastructure, meaning your internet signal may run on a fiber line part of the way and switch to a shared cable line closer to your home. As a result, you will have faster download speeds, but upload speeds will not be as fast as true fiber-to-the-home (FTTH).

Other Cox internet benefits include no contracts, no early termination fees (ETFs) and a 30-day money-back guarantee. Find Cox Wi-Fi internet in your area by entering your address on this page.

Cox Communications overview

Headquartered in Atlanta, Cox Communications, Inc. is the third-largest cable TV provider behind Xfinity and Spectrum. Cox Cable began offering internet service in 1997, but its parent company, Cox Enterprises, has been around since 1898. Today, Cox is a private corporation with two divisions: media and automotive.

Cox internet plans and prices

Cox has five internet speeds from 100 to 2,000 Mbps (2 Gig). The Cox 1 Gig and 2 Gig plans, previously called Cox Gigablast or Cox Gigabit, are the fastest download speeds available. The equipment fee for the Cox Panoramic Wi-Fi gateway is $15/mo., but it is included at no additional cost with several Cox internet plans and bundles. StraightUp Internet, Cox’s prepaid internet plan, starts at $50/mo. for up to 100 Mbps.

The following table shows the promotional and standard pricing for Cox internet.

How we reviewed Cox

Cox got a 3.6 out of 5 on the USAT provider rating scale. The ISP gained points for speeds up to 2 Gig, a starting price under $50/mo. and no contacts or ETFs. Features that reduced Cox’s overall score included data limits, a slightly below-average customer satisfaction score and monthly equipment rental fees. Other details that factored into Cox’s final ranking included availability and connection type.

Best Cox internet plans

All Cox internet deals offer decent speeds, giving customers a good selection to choose from. Consider what you use the internet for and how many people or devices will be online. For example, if you have over 20 devices connected simultaneously, the Go Super Fast 1 Gig plan can handle all your online tasks.

Cox home Wi-Fi plans come with a 30-day money-back guarantee and no contracts or ETFs, giving you the freedom to change your plan at any time. All plans also have a data limit of 1.25 TB. Most households are not at risk of going over this amount. However, there is an overage fee ($10 for each 50 GB) for additional data use. Alternatively, you can add unlimited data to your plan for an additional fee.

Learn more details about each Cox plan in this section.

Go Fast (100 Mbps) — Best budget-friendly Cox plan

Starting at $35/mo., the Go Fast plan is a money-saving option for high-speed internet. This plan is fine for connecting under 10 devices, high-definition (HD) streaming, gaming and working from home.

Go Faster & Go Even Faster (250 & 500 Mbps) — Best for up to 20 devices

The 250 and 500 Mbps plans support all Wi-Fi functions and can handle more devices connected at once versus the 100 Mbps plan. When deciding between these two plans, consider that while the promotional price is a $20 difference, the standard price is only a $10 variation.

Go Super Fast & Go Beyond Fast (1 & 2 Gig) — Best for the fastest download speeds

The fastest Cox plans are best for internet users with dozens of connected devices and multiple streaming, video conferencing or gaming appliances. Gigabit speeds are not essential for most households, but these premium plans are nice if you don’t want to deal with latency issues on your home Wi-Fi connection.

Cox cable internet packages

You can customize Cox packages to include streaming or standard cable TV and mobile phone. The Contour Stream Player costs $5/mo. to rent and gives you access to popular streaming apps and On Demand service. However, you’ll save money in the long run if you purchase a streaming device (such as Roku or Apple TV) and avoid the $5/mo. rental fee.

For live TV channels, Cox offers cable TV plans with access to local channels, news, premium channels and sports. Your TV package will also include an equipment fee for a Contour HD Box of $8.50/mo. for each additional room where you want TV service (the first receiver is free). If you want to record shows, DVRs start at $13.50/mo. You will also have a broadcast TV surcharge (fee varies by area).

Here are a few combinations you can get for your Cox internet and TV bundle.

Cox vs. other internet providers

Cox Cable uses a hybrid fiber and coaxial connection, making it faster and more reliable than satellite, DSL, 5G and standard cable technology. You can perform a Cox speedtest in the Cox app (go to Wi-Fi→Troubleshoot→Test your whole home network) or do an Ookla speedtest here. However, internet that uses FTTH will outrank Cox internet upload speed and dependability.

Here’s how Cox internet compares to other ISPs that service the same coverage areas:

• Cox vs. AT&T: offers faster speeds than Cox (up to 5 Gig). Cox internet service prices start cheaper than AT&T, but for a slower speed (100 Mbps). AT&T Fiber starts at 300 Mbps for $55/mo., the same price as Cox’s 250 Mbps plan.
• Cox vs. T-Mobile: T-Mobile’s 5G Home Internet plan at $50/mo. for up to 245 Mbps is comparable to Cox’s 250 Mbps plan for $55/mo. However, T-Mobile’s fixed wireless connection will result in less consistent speeds.
• Cox vs. CenturyLink: CenturyLink offers a better value with its fiber connection of 200 Mbps for $30/mo. Cox’s cheapest plan is $5 more for half the speed.
• Cox vs. Kinetic by Windstream: Windstream’s cheapest fiber plan has symmetrical upload and download speeds of 300/300 Mbps for $15 less per month than Cox’s cable connection of 250 Mbps down and 10 Mbps up.

Cox coverage and availability

Cox service is available in the following 19 states and Washington, D.C.:

Cox’s largest coverage areas include the Virginia coast, southern Louisiana, central Arizona, the California coast between Long Beach and San Diego, and the entire state of Rhode Island. Other major marketsinclude:

• Phoenix, AZ
• San Diego, CA
• Providence, RI
• Tulsa, OK
• Cleveland, OH
• New Orleans, LA
• Las Vegas, NV
• Virginia Beach, VA

Cox internet customer service

Cox’s 2022–2023 ACSI score was 64/100, three points higher than its previous year’s ranking. The top cable provider (Sparklight/Cable One) earned 71/100, and the average overall score for non-fiber providers was 66/100.

Here are several ways to connect with Cox:

• Cox internet phone number: Call 1-800-234-3993 for customer assistance and technical support. You can also chat with a Cox representative or visit a retail location for help.
• Cox online assistant: Text 54512 to speak with Cox’s virtual assistant, “Oliver.” You can also type in “Live Agent” to connect with a human representative.
• Cox internet login: You can check for Cox internet outages in the app or sign up for text alerts by logging into your Cox account.
• Cox support: Troubleshoot and find answers for various Cox issues here.

Cox bill pay

• Pay bill online. Use your Cox login to sign into your account here, then select “Billing” and “Make a Payment.”
• Pay bill in the app. Download the Cox app and select “Billing” at the bottom of the home screen.
• Pay bill by phone. Call 1-800-234-3993, Monday through Friday, 8 a.m.–6 p.m.
• Pay bill in person. Pay with cash or check. Find a Cox store here.
• Pay bill by mail. Send a check or money order to Cox Communications, Inc.; P.O. Box 78071; Phoenix, AZ 85062-8071.
• Get additional time to pay your bill. You can extend your payment due date by logging into your account online or in the Cox app.

Cox FAQ

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